Privacy Policy

Krause Clinical Psychology (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal data when you use our website or services.

1. Who we are

Krause Clinical Psychology
271a Franciscan Road
London
SW17 8HE

We are the data controller responsible for your personal data.

We are in the process of registering with the Information Commissioner’s Office (ICO), and our registration number will be added here once confirmed.

2. What information we collect

We may collect and process the following types of personal data:

a) Information you provide directly

  • Name

  • Contact details (email address, phone number)

  • Date of birth

  • Information shared in enquiries or consultations

b) Clinical and sensitive data

As part of providing psychological services, we may collect special category data (health information), including:

  • Mental and physical health information

  • Background and personal history relevant to your care

  • Assessment notes, reports and correspondence

  • Information from other professionals involved in your care (with your consent where appropriate)

c) Administrative data

  • Appointment details

  • Payment and invoicing information

d) Website usage data

  • Information about how you use our website (e.g. pages visited), collected through standard website analytics tools

3. How we collect your data

We collect data:

  • Directly from you (via forms, email, phone or sessions)

  • From referrers or other professionals involved in your care (with consent where appropriate)

4. How we use your data

We use your personal data to:

  • Provide psychological assessment and support

  • Communicate with you and arrange appointments

  • Maintain clinical records

  • Process payments and invoices

  • Comply with legal and professional obligations

  • Ensure safe and effective care, including liaison with other professionals where appropriate

5. Lawful basis for processing

We process your data under the following lawful bases:

  • Contract – to provide services you have requested

  • Legitimate interests – for communication, administration and record keeping

  • Legal obligations – where we are required to comply with regulatory requirements

  • Provision of health care – for processing special category (health) data in line with UK GDPR

6. Data sharing

We will only share your data where necessary and appropriate. This may include:

  • Other professionals involved in your care (e.g. GP, psychiatrist, or other services)

  • Clinical supervisors (with identifying details minimised where possible)

  • Administrative or professional advisors (e.g. accountants or insurers)

  • Legal or regulatory bodies where required

We may share information without consent where there are safeguarding concerns or risk of serious harm, in line with professional and legal responsibilities.

7. Data storage and security

We take appropriate steps to protect your personal data. This includes secure storage of electronic records and limiting access to authorised individuals only.

8. Data retention

We retain personal data only for as long as necessary to meet legal and professional requirements. Records are typically retained for a minimum of 7 years after the end of care

If you make an enquiry but do not proceed with services, your data will be deleted within a reasonable period.

9. Your data protection rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (in certain circumstances)

  • Restrict or object to processing

  • Request transfer of your data to another provider

We will respond to requests within one month.

To exercise your rights, please contact us using the details below.

10. Third-party services

We may use trusted third-party services to support our work, such as:

  • Website hosting

  • Scheduling systems

  • Video consultation platforms

These providers have their own privacy policies, and we encourage you to review them where relevant.

11. Making a complaint

If you have any concerns about how your data is handled, please contact us in the first instance.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/

12. Contact

If you have any questions about this policy or how your data is handled, please contact us here.

13. Policy updates

We may update this policy from time to time. The latest version will always be available on our website.

Last updated: April 2026